The Ministry of Health and Community Protection revealed the launch of an updated smart application, keeping pace with the latest technologies, and aims to raise the rates of use of digital services through the availability and ease of access to the Ministry’s services and to simplify the application to improve the customer’s journey, with the integration of all the Ministry’s applications into one application. The application during the Ministry’s participation in GITEX Technology Week.
The application of the Ministry of Health and Community Protection allows access to electronic and smart services and follow-up on the status of the request without the need to visit service centres.
The application also serves as an educational resource by providing valuable information on a variety of health topics, which aims to increase health awareness, knowing that the application is available in both English and Arabic.
Through the application, users can access the Ministry’s social media platforms and other service channels, such as the “ChatBot” direct chat system, and the Ministry of Health and Community Protection is constantly seeking to serve its customers according to what suits them through digital service channels.
Ahmed Ali Al-Dashti, Assistant Undersecretary for the Support Services Sector, confirmed that the Ministry is one of the leading government agencies in the field of enhancing and developing the experience of customers and making them happy by strengthening the joint relationship, building sustainable partnerships, and encouraging them to use electronic and smart services, as part of the Ministry’s strategy to ensure the provision of all administrative services, according to Standards of quality, efficiency and transparency, with the aim of making customers happy to achieve the goals and indicators of the smart government.
He added: The Ministry’s smart application has been updated to keep pace with best practices and global administrative systems, which focus on 4 indicators, namely; Service efficiency, customer experience, service development, and meeting customer needs, through which it provides an innovative package of digital services.