Jordan: King Abdullah II stresses citizen-centric approach with Public Sector Update map
Jordan: King Abdullah II stresses citizen-centric approach with Public Sector Update map (image credits Facebook)

Jordan: In a recent meeting held under the presence of King Abdullah II bin Al-Hussein, he emphasized the importance of citizens feeling tangible results on the ground with the application of the Public Sector Update map. 

As per the sources, it is important to have the right signals to measure and perform to track progress in implementing and evaluating the initiatives on the map. The meeting was held at the Al Husseini Palace.


He added that the human element was the key to updating the public sector, emphasizing the need to continue to launch specialized programs to enhance the competencies of public sector employees and their capacity to collaborate with the private sector, universities and local and international institutions.

King Abdullah II also pointed out the importance of establishing a precise mechanism for transferring knowledge and training among employees in the workplace, focusing on training new employees.

On his part, he furthermore stressed the importance of time, speed and seriousness factors in successfully implementing the Public Sector Update Program and the update system in general, which also includes political and economic.

Along with the other factors, he also noted the significance of the coordination between institutions and ministries in implementing the programme, working hard for positive outcomes to impact citizens.

On his part, Prime Minister Dr Bashar Al-Khasaouna pointed out the workflow of the Public Sector Update Program, the Services Hub, the Legislative Hub, and the Institutional Hub.

The fort reviewed the achievement ratio in the government’s 51st Public Sector Update Program work priorities for 2023, most of which are on schedule and part of which were implemented in partnership with international donors.


In his remarks, Deputy Prime Minister for Economic Affairs and Minister of State for Public Sector Update, Nasser Al-Sherida, confirmed that the government is in the process of approving the 2023-2027 Human Resources Strategy, which focuses on four principal axes and aims primarily to find future-ready government competencies capable of upgrading its citizen-centric services.

The inter-locations included:

  • Finding a flexible and digitized system for human resources management and empowerment.
  • Ensuring a stimulating working environment.
  • Enhancing human resources efficiency and productivity.

Moreover, the inter-locations also required promoting an institutional culture focused on commitment and accountability, meeting the public sector needs of competent leaders and employees, and activating a centralized planning and policy drawing and not the centre of execution.

Minister Sherida also reviewed the proposed ideas for creating a Public Service and Administration Board, which is expected to begin operating gradually by the beginning of next year, to start building technical and administrative capacities. Along with other goals in different government bodies, to strengthen the capabilities of human resource administrations and gradual transfer of powers.

Minister also presented the workflow of the Capacity Building Program for Public Sector Workers in Public Administration, whose first phase ended last March and resulted in the training of 1576 male and female employees, with its second phase starting next May.

The Minister addresses other key topics targeted by the capacity enhancement programme, including training of trainers, on-the-job training and the new employee programme.

The meeting was attended by the Director of the Office of His Majesty the King, Dr Jaafar Hassan, and Minister of Government Communications, Faisal Al-Shabool.


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