Dubai: Brigadier General Rashid Mohammed Saleh Al Shehhi, Acting Director of Al Muraqqabat Police Station, met the customers while they were receiving police services at the station.
Brigadier General Rashid Al-Shehhi said that the departments of customer happiness represent the interface of any government or private sector, as they are concerned with providing services and direct communication with the public, so Dubai Police is keen on them in line with international standards for distinguished customer service, as service is the responsibility of all workers in these sectors, starting with Manager and end to service providers.
Brigadier General Rashid Al-Shehhi stressed the interest of the Dubai Police General Command in providing high-end services to customers, which reflects the distinguished cultural reputation of Dubai Police, which requires the provision of high-quality services to customers, pointing to the importance of the area of jurisdiction of the Al Muraqqabat Police Station, as it includes commercial and residential areas such as Hor Al Anz, Hor Al Anz East, Port Said, Al Mamzar, Abu Hail, Al Baraha, Al Muteena, Al Muraqqabat, Riqqa Al Bateen, Al Wuheida, which necessitates the provision of distinguished services that satisfy and delight customers in the jurisdiction.
Brigadier General Rashid Al-Shehhi stated that the Dubai Police General Command has launched a happiness index about the services it provides through its website, its smart application and its smart watch, with the aim of monitoring customers’ impressions and the extent of their happiness and satisfaction with the services provided on a daily basis. His happiness.
Brigadier General Al Shehhi listened to customers’ observations, needs, expectations and aspirations from Dubai Police, and their proposals about the services provided to them.